Describe or define KBS
kbs provides specific facts & rules about the subject and the inference engine provides the reasoning ability that enables the expert system to from conclusions.Data used for problem solving and the computerized data in an expert system required for solving problem in a specific area or necessary facts for solutions.
Distinguish KBS to MIS
(KBS) provide a way of formalizing and automating knowledge. Their worth for managing the knowledge assets has not gone unnoticed: they have been promoted as safeguards to retain expert knowledge, to avoid knowledge erosion, etc.While (MIS) deals with planning , development, management and use of information technology to help people perform all task ralated to information processing & management.
Illustrate ( give examples ) how KBS improve company's competitive advantages and organization performance
A knowledge-based system ensures accuracy, freshness and richness that is otherwise impossible to achieve. It provides the customer-value insight that your business or organization needs to recognize perfect candidates for up- or cross-sells and drive successful retention initiatives.
The organization that wants to build competitive advantages has to create and leverage its capabilities. One of the central bases for achieving competitive advantage is the organizational capability to create new knowledge and transfer it across various levels and parts of the organization. Because knowledge based system is central to strategy formulation and implementation, knowledge management has become a key strategic task facing managers for achieving success in today's complex and dynamic environments.
Reference:
http://chiefmarketer.com/customer_recognition_08212007/
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